At times, contacting customer service requires that you provide some personal information. This may include some information related to your identity, or even credit or debit card numbers when the reason for the call is related to billing or payments. In this day and age, it is extremely important to protect your identity. Identity theft and theft is rampant, and the rise of the internet has contributed to this. On the flip side, the internet provides many benefits, leaving individuals to take measures to protect themselves.
How you contact a business is very important. If you have basic questions about products or services, there is no harm in using social media or email as means to get answers. However, if you need to update your payment method, phone contact is definitely the better option. Before choosing a contact method, give some thought to the type of information that you will need to share in order to have your request handled. If there is any doubt about security, opt for using telephone as the contact method.
Online accounts are quite common, and it should be possible to monitor activity online. Should you notice any purchases that have not been made by you, contact the customer support department immediately. In such a case, you will likely also need to contact your bank or credit card company, and possibly the authorities as well. Billing mistakes are a different situation altogether, so place a call to customer service if you notice a charge that you feel is an error. If you have direct debit billing, be sure to look over your bill each month to check for errors.
Beware of email scams. What may appear to be a legitimate request from a company that you do business with to update your payment information could be a scam. Suspect emails should be forwarded to the actual company. Also, never click a link in an email to go to your account. If you feel that the request is valid, open a new tab and go to your account directly. This will ensure that you are on the actual website, and not a scam site that is set up to look legitimate and steal your payment information.
Nearly all businesses operating in part or wholly online have security measures in place for your protection. Feel free to contact any company that you do business with to find out what steps they are taking to protect your personal information. You will need to do your part as well, and this includes being smart about who you share your information with, and how it is shared. Social media and public forums should never be used for this purpose. Opt for phone contact when dealing with matters that require you to share private details about yourself or your payment methods.